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Welcome Back Protocols

We are open and looking forward to welcoming you back to Lunettes. Our top priority is the safety of our patients and our team, so we have changed the way things are done so that we can take the very best care of you.

Please call before you visit

Please telephone to make an appointment for any reason, if you arrive without prior booking, we may not be able to see you. We will also have to ask you a few questions about your visit.

  • Online / telephone consultations - We may invite you to a longer telephone or an online video consultation before your appointment to enable us to clearly determine your needs and reduce the amount of time that you have to spend in the practice.
  • Our door will be locked when you arrive - Rest assured we will be open, but we will have to control the number of people in the practice at any one time.

When you arrive we will ask you to...

  • Use the hand sanitiser as you enter our practice
  • Answer a few general health questions to confirm you have not been in contact with anyone with symptoms.
  • Come on your own, if possible to keep the number of people in the building to an absolute minimum.
  • Come to us before you do any shopping - ¨Lots of bags will make our work to keep the practice clean and safe a lot harder.
  • Wear a face covering for the duration of your visit - ¨We will be happy to provide one if you do not have one
  • Maintain a safe separation from everyone wherever possible - We will limit the number of people in the practice 
  • Please pay using debit or credit card where possible

In the Consulting Room
Please wash/sanitise your hands again on entering the consulting room.

As part of your examination we will have to be quite close for short periods of time, and we will minimise the risks inherent in this by keeping periods of close contact to an absolute minimum.

We will modify our procedures by using specialist scanning technology to examine the inside of your eyes in minute detail, so we won’t have to get as close to you as we used to.

When choosing frames

We will discuss the styles you like or dislike and focus on your perfect frames. Each frame will be sanitised after it has been tried on before going back on display.

We will take bespoke facial measurements so we always know what designs will fit perfectly.

We can arrange to deliver your perfectly fitting eyewear to minimise future contact time.

Please remember to maintain a safe separation when moving within the practice.

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