Patient Reviews

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Very helpful. The optician is very thorough indeed. Have total confidence that will look after your eyesight.

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Great local friendly service delivered with precision and care. No rushing or having to wait outside. No sales pressure either. Very clear detailed advice and guidance.

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After a really awful experience elsewhere, I stormed into this opticians to request an appointment. Honestly, it was the best optician experience in my entire life and I'm not even exaggerating. I had always been complaining that something was a little 'off' about my glasses for 30 years. Finally, for the first time, I was told that my eyes were 'inward' and I would need a 'prism' for my left eye. He showed me what it would look like and for the first time, I actually felt like I could see. Even if I move somewhere impossibly far, I'll still travel down to see them for the rest of my life.

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My wife and I have used Lunettes in Grantham for many, many years. I cannot put into words how good the care is here and I would strongly recommend this optician. Mr Pancholi is extremely thorough, always polite and chatty and explains everything very clearly. I recently had a problem with my left eye and Mr Pancholi squeezed me in, even though he was very busy. He examined my eye and quickly arranged a visit to Boston hospital for that afternoon. He phoned me later to check how I had got on. I needed some advice today but he wasn’t at the Grantham branch so I said I would visit tomorrow. However, he phoned me back 5 minutes later to discuss my needs. I am pretty sure you will not get this kind of service anywhere else in Grantham! Thank you so much.

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Friendly service, recently took both of my children to get eye tests and the optician was so patient with them and explained every part of the examination. When it came to choosing frames even though they had technically closed, the staff all took the time to ensure my daughter was happy with her choice.

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My husband received excellent care, so I decided to book an appointment myself. From booking to eye examination I felt valued and importantly felt confident in the optician. The lady who helped me choose my frames and who ensured everything I needed was friendly, informative and efficient. I cannot recommend highly enough.

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I was originally referred to 'Lunettes Eyecare' in Grantham by Boots Optician, for assessment for Cataract Surgery. I am so happy with the care and professionalism at Lunettes that I am now on their books permanently. I am very happy indeed and my sight has never been so good. Many Thanks to Mr Pancholi and his staff, so I definitely recommend Lunettes. 👌

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The moment you walk into the shop you receive a very warm welcome. I can not praise Lunettes Eyecare highly enough. Mr Pancholi is so professional and you feel in safe hands that he will give you the very best advice. It is so good to know we have such an excellent opticians in Grantham. Thank you to Mr Pancholi and all his staff for looking after me so well.

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Ten years of continual exceptional service. Staff extremely friendly and professional. I highly recommend a visit.

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Offered me a last minute appointment, I accepted 26 minutes later, and then didn't tell me that they'd already booked that slot until over 16 hours later. Not impressed. I accepted a later appointment, which they handled better.

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I have been going to Lunettes Opticians in Sleaford for a long time. The service is excellent and I know I’m getting expert advice. In the current environment it is very safe and they are very friendly.

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I have used this Opticians for 15 years now and have never had a bad experience with them. Always a good selection of frames. The tests have always been thorough and the staff are very friendly. I would recommend Lunettes to anyone who lives in the area.

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I cannot compliment Lunettes highly enough. In the days where everything is trying to move online or automate, Lunettes show the benefits of personal service and caring for the individual. Having used the Sleaford branch for nearly two decades, I look forward to them ensuring I can see for years to come! Brilliant business.

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The quality of approach, care and genuine desire to deliver a great level of service to the customer is increasingly rare these days. Having previously used a volume high street provider, I was amazed with the thoroughness of the assessment (both contact lenses and sight tests) verses the conveyor like approach that I had experienced previously. The extensive stock and quality of frames is also great and the time they take, to help you select the right frame for you and the knowledge they have is brilliant. Despite having now moved over 30 miles from Sleaford, I have not and will not change my Opticians for the reasons above. Keep it up Lunettes you are doing a great job - thank you

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Having spent several years at the High Street Chain opticians....and then coming here...I would never change back! The care taken by the opticians, the quality of service and the quality of the glasses I have bought is way beyond what I experienced before. I love using every single pair of glasses I have bought here - the visionary comfort is actually so much better! You don't realise it until you try. Worth every penny!

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I am very grateful for the high quality and professional care I received during my recent visit. The advice was excellent and there was a very good selection of spectacles. My new glasses arrived very quickly and I would definitely recommend Lunettes.

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An experienced, kind optician completes your assessment- mine was free because im over 60. All in a calm quiet environment. Janet was wonderful helping my son and I choose glasses and when they arrived I received a phone call to arrange a fitting appointment. When we came for the fitting Janet took time to get the sizing and fit correct. We’ve been attending Lunettes many years and we’ll continue. I think a returning customer says it all.